The website is in the Czech language. The offered products can be purchased in Czech crowns. The website offers products intended for a wide range of health issues (for example, the product Urovico CZ is claimed to support the urinary system, prevent urinary incontinence, and alleviate urological problems).

1) The offered products create the impression that they are medicinal products, but in reality, they are food supplements, i.e., foodstuffs. Some products offered on the website have no detailed description, making it unclear whether they are food, cosmetics, or another type of product.

2) According to the terms and conditions, the operator of the website is the Cypriot company Retalo Limited (address: 5, Dositheou, PARABUILDING BLOCK A, 1st Floor, Office 102 A, 1071, Nicosia, phone: +420 483570196, e-mail: cz@24customercare.com).

3) The terms and conditions are structured for telephone sales rather than a traditional e-shop, although it is possible to make a purchase through the website. The return address for products in case of contract withdrawal is in Poland (PB Fulfilment, Stefana Okrzei 64/3, 25-526 Kielce, Poland).

4) Some food products on the website include so-called therapeutic claims, which are in violation of applicable legislation (Article 7(3) of Regulation (EU) No. 1169/2011).

5) The dietary supplements offered for sale lack mandatory food information in accordance with Czech and EU legislation (e.g., Regulation (EU) No. 1169/2011, Directive 2002/46/EC of the European Parliament and of the Council, Decree No. 58/2018 Coll.).

6) The website in question is registered outside the territory of the Czech Republic, and the domain name holder cannot be reliably identified. The website is hosted in the USA.

7) The activities of Czech supervisory authorities towards the operator of this website are very limited.